A customer reported the 3d tube was stiff to move on the multix mt system and requested service.A siemens engineer was dispatched to the facility.Upon inspection the engineer noticed that het transverse roller was hanging over the edge of the rail.The securing pins for the transverse bridge assembly came out and were not locking the transverse rail to the carriage unstable.Although there have been no report of any injuries in this event, the whole 3d assembly could potentially crash down during an examination.The reported event occurred in the (b)(6).
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