A discordant, falsely low testosterone result was obtained on one patient sample on an advia centaur xp instrument.The discordant result was not reported to the physician(s).The sample was repeated once from the original tube and once from an aliquot on the same instrument, resulting higher.The corrected result from the aliquot was reported to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant, falsely low testosterone result.
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A siemens customer service engineer (cse) was dispatched to the customer site.Prior to cse arrival, the customer reran a few patient samples processed before and after the sample in question, and all resulted as expected.After evaluation of the instrument and instrument data, the cse discovered the base pump leaking at the connector, and replaced the pump.Quality controls were run, resulting within range.The cause of the discordant, falsely low testosterone result is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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