It was reported that during the use of the device for a non-clinical activity, the centrifugal batteries used as a backup for the customer's system-1, were not holding a battery charge.The perfusionist (ccp) was checking the unit when they found the issue.This unit is primarily used as back-up.There was no patient involvement.
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The field service representative (fsr) replaced two 12volt batteries and performed a release test successfully.The unit operated to manufacturer specification and was returned to clinical use.The suspect batteries were returned to the manufacturer for further evaluation.The laboratory evaluation confirmed the complaint.One of the two batteries was received in a severely discharged condition and will not properly charge.As a pair, they are too weak to support the centrifugal control module.Conductance measurements were not available for the first battery initially, due to the low voltage.Conductance value of the second battery was 83 siemens (above minimum specification of (b)(4)).These batteries were within their three year service life as service history shows they were installed on (b)(4) 2012.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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