The customer had a battery cap problem on the insulin pump.The customer's blood glucose level was 411 mg/dl.The customer was treated and she feel ok to troubleshoot.The customer stated that the battery fell out of the insulin pump and their is no battery on it.The customer stated that their is no physical damaged on the insulin pump, just the battery cap fell or loosen.The customer was advised that we will sent replacement for battery cap and retain a copy of their pump settings because it may erase after 24-48hrs of no battery.No further assistance needed.
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