It was reported that a message was displayed on the programmer that stated "programmer software battery calculation error, but device is operational, contact vitatron representative." the battery voltage was 2.65v, <(><<)>0.5 yrs.The device has been followed monthly.The caller will send in a save to disk for engineering to evaluate.The programmer remains in use.No patient complications have been reported as a result of this event.The next day, technical support (ts) called to check on the status of the save to dsik.Ts spoke to the clinic's sales representative who stated the message is due to the programmer software that did not get all the readings for a longevity calculation.The next interrogation will be fine and the device will go to eri normally.Two months later, the device reached normal eri.
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