The autopulse platform (s/n (b)(4)) was returned to the manufacturer for analysis.Visual inspection of the returned platform shows that the battery lock and the bottom enclosure were damaged.The physical damages found during visual inspection are not related to the reported complaint.The damages appear to have been caused by normal wear and tear (autopulse manufactured in 10/2007).A review of the autopulse archive was performed and the archive data shows that a session occurred on the reported event date of (b)(6) 2014 with no issues.Functional testing was performed and the reported complaint was confirmed.It was found that the processor board was at fault.Based on the initial investigation, the parts identified for replacement were the processor board, battery lock and the bottom enclosure.In summary, the reported complaint was confirmed during functional testing.The fault was found to be due to the defective processor board.The physical damages found during visual inspection are unrelated to the reported complaint.
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