The customer reported sparking from exposed wires on the transformer.She did not report of any injury or fire.Product was received and evaluated on 12/03/2014 by qe.As a result of capa (b)(4) which was initiated for pump in style transformer overheating/melting issues, a field action safety notification was initiated on 04/04/2011.Activities related to this notification are on-going.A visual examination of the cord revealed there were exposed wires on cord near base of housing and the cord was twisted.The power supply was unsafe to plug in so the voltage across the dc plug was not measured.Resistance across the ac blades measured as 58.2 ohms, which is normal and indicates that the thermal fuse did not blow.
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