Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, accuracy testing, a review of labeling, and a review of the manufacturing records.The customer observed a falsely elevated afp result while using architect afp, list number 3p36-25, lot 40168lf00.A review of complaints determined that there is no unusual activity for lot 40168lf00.Testing of a serum panel which mimics a patient sample, was performed and all acceptance specifications were met indicating that the lot is performing acceptably.A review of the manufacturing documentation did not identify any issues during the manufacturing of this lot.A review of labeling was performed and the architect afp reagent package insert adequately addresses sample handling.Based on the information in this investigation, no product deficiency was identified for afp lot 40168lf00, and there is not enough information to reasonably suggest a malfunction occurred.
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