It was reported to covidien on (b)(6) 2014 that a customer had an issue with a dialysis catheter.The customer reports that the dialyzed patient had a palindrome catheter closed at the end of the session, with tego valves (changed once a week) with physiological serum in negative pressure.The nurse could not aspirate the venous branch of the catheter, changed the tego valve and noticed a crack of the luer adapter of the palindrome catheter.Another device was used to complete the procedure successfully.There were no consequences for the patient.
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The device history record was reviewed indicating that product was released accomplishing all quality standard requirements.There were no non-conforming issues reported during the production of this product for a similar condition as reported in this complaint.The complaint sample was not returned to the manufacturing site for review.Without the sample, it is not possible to determine a confirmed root cause of this issue.Should the sample be returned in the future, this complaint will be re-opened for further investigation.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.A corrective action is not warranted at this time.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent nonconforming product from leaving the manufacturing operations.This information will be utilized for tracking and trending purposes to determine the need for corrective action.
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