The failure was duplicated and found to be related to corruption of the operating software.The software was reset to factory defaults and customer's settings restored.The issue did not recur upon testing.Returned repaired unit to the customer this historical complaint is being filed as part of a retrospective review of complaint files in response to a recent fda inspection.There is no change to the actual performance of any product and this report only represents an enhancement to the reporting criteria going forward.
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