Our inspection revealed that several internal components designed to restrain the heater wire had been bent or broken.This damage had allowed the loose heater wire to tangle together, creating an area of excessive heat, which had damaged and deteriorated the fabric foundation.The pad was folded over which caused a hot spot in the pad.Lead laying on top of lead and wire.Our inspection also found: cord twisted, pad bunched, bent/broken lead, bent/broken thermostat, thermostat discoloration, pad dirty or stained.Based on the overall condition of the pad, we concluded that the heating pad was not used in accordance with our instructions.
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