Result: there was no visible damage to the exterior of the apollo wand.Conclusion: the complaint has been evaluated.The complaint indicates that the apollo wand stopped working, possibly due to clogged clot within the lumen.The compliant also stated that vibration was not used often during the case.Evaluation of the returned product was confirmed.This type of issue normally occurs when vibration is not used during the procedure.If vibration is not applied during the entire usage of the apollo system, it is likely that clogging will occur.Stepping of the foot pedal while using the apollo system is what triggers the vibration inside the apollo wand and prevents clogging.The cause of this complaint could have been a user error.The manufacturing records for this lot were reviewed and did not reveal any outstanding discrepancies, design, or quality concerns.
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