The customer reported display failure due to power adapter not working for tripp lite dvi link signal extender.Welch allyn replaced the tripp lite dvi link extender.Tripp lite link signal extender increases the distance a dvi signal can be transmitted.It supports video resolutions up to 2560 x 1600 @60hz, and a maximum distance of 150 ft.From the source.The customer elected not to return the tripp lite dvi link signal extender to welch allyn.Welch allyn acuity engineer assisted the customer's biomed with evaluating the dvi signal extender.It was found that the power adapter was unseated and appeared loose.Tripp lite dvi link signal extender had been replaced by welch allyn.Engineering confirmed that the power adapter was seated correctly and new signal extender performs as intended.There was no report of any patient harm as a result of the reported event.
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