Initial information was provided by the user facility purchasing agent on (b)(4) 2014 which indicated a spring was found in suction blood at end of surgery.No additional details/information as to the product or implant were known or provided at the time.The name and contact information of a supervisor was given to alphatec customer service to obtain details of the event.Multiple contact attempts have gone unanswered.(b)(4) 2014 - alphatec customer services called and left message for supervisor.(b)(4) 2014 - alphatec customer services called and left message for supervisor.(b)(4) 2015 - alphatec compliance called (4 pm) and left message for supervisor.(b)(4) 2015 - alphatec compliance called (7:30 am) and left message for supervisor.(b)(4) 2015 - alphatec compliance called (5:45 am) and left message for supervisor.(b)(4) 2015 - alphatec compliance called and left message for supervisor.On 12/30/14 alphatec received the spring from the user facility which was identified as belonging to a trestle anterior plate.The spring is one of three components which make up the plates locking mechanism and function as one assembly.Because the spring is no longer attached to the implant it can be assumed that the locking mechanism is also no longer attached or functioning as intended.A trace of sales history was able to determine the part and lot number of the suspect device.Multiple attempts to obtain information to complete this report and/or to perform an investigation have gone unanswered.Upon the receipt of additional information a follow-up report will be submitted.
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