(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.Evaluation summary: the device was returned for analysis.The reported physical property issue/irregular texture was able to be confirmed.Additionally, the distal tip was torn for a length of 0.5 mm.Based on a visual and functional inspection of the returned device, there is no indication of a product deficiency.A review of the lot history record revealed no non-conformances that would have contributed to the reported event.A query of the electronic complaint database revealed no other similar incidents reported for physical property issue from this lot.Based on the reviewed information, no product deficiency was identified.
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