This is the first of two reports (same user facility, same product id, different serial numbers).An out of box failure was reported.There was no pt contact, no pt injury, no delay in surgery, no pt prepped for surgery.Add'l info was requested and on 01/08/2015, the following info was received from the integra sales rep: the unit said the foot pedal was broken.When the foot pedal was switched, it still said it was broken.The sales rep reset the unit several times and got the unit to work.After that, every time he turned the unit on, it would say the foot pedal was broken until he unplugged the foot pedal and plugged it back in, sometimes several times, then it would work again.
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Integra has completed their internal investigation on (b)(6) 2015.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaints history.Results: the customer complaint incident was verified and duplicated.The dhr review was completed for cusa nxt console serial number (b)(4) and service module (b)(4), date of manufacture: (b)(6) 2014 ¿ (b)(6) 2014.The dhr reviews confirmed all the functionality tests were carried out accordingly and all results of the tests were recorded as within specification prior to the cusa nxt console and service module been released.Rate of occurrence: during the time period (b)(6) 2013 to (b)(6) 2015, the quantity of complaints over the review period with the key words identified in the complaint review can therefore be calculated as (b)(4) of procedures.Conclusion: the root cause of the footswitch connection issue was identified a damaged pin on the console¿s footswitch connector.
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