A steris field service technician arrived onsite, inspected the conveyor system, and was unable to duplicate the reported event.The technician inspected the system's sensors, proximity switches, and safety bar confirming all were operating according to specification.As designed, the return door reversed when it came in contact with an object.Page 11 of the operator manual states, "warning - personal injury hazad: risk of crushing or pinching fingers or hands.Keep hands away from any moving part or baskets.".
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