(b)(4).Patient identifier - per user facility, device usage when alleged issue was detected is unk.The blade was received with no packaging.A visual inspection was performed on the blade.It was immediately noted that the fiber optic bundle at the distal end of the blade was damaged.It appears as though something forceful moved the bundle backwards into that cavity of the blade that is inaccessible.The complaint has been confirmed.Although the complaint is associated with the damaged fiber optic bundle, the blade was attached to a known good standard rusch handle.The light was transmitting, but the damaged and dislocated distal end of the optic bundle prevented a bright transfer.The complaint has been confirmed.Root cause cannot be established.No corrective/preventative actions assigned.Conclusions: a conclusion code could not be identified.The complaint was confirmed, but the root cause is unk.
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