Device includes motors for lifting chair and changing back recline angle; seat and back heater pads; seat and back massage motors (47); electronic hand controller; and electronic control box.First incident: in (b)(6) 2014 chair ceased working with smell of burning plastics and electronics, and light smoke.Consumer contacted manufacturer for warranty repair and ceased using chair.Current incident: on (b)(6) 2014 contract service technician arrived to diagnose and repair chair.Technician replaced hand controller unit and electronic control box.While technician was finishing the repair (securing cabling with "zip" ties) and without any input, the control box caught fire briefly and emitted noticable smoke.Technician was unable to definitively diagnose issue, but speculated that a manufacturing fault in either heating pads (most likely) or massaging motor circuits is causing a short that could result in a fire.There were 3 witnesses to the spontaneous ignition of control box.Date manufactured: 06/23/2013.Manufacturer phone number: 8006342508.Retailer: (b)(6).Purchase date: (b)(6) 2014.Explanation: wife has alzheimer's and chair is needed for her care; have been attempting to resolve issue with manufacturer.Document number: (b)(4).
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