It was reported the patient had been having muscle spasms since going through the theft detector gate at the (b)(6) a couple of weeks ago.Her settings were at 2.99 v and the representative told her she was supposed to be set at left "side 3.5 ((b)(4))" and had no right side on her programmer.The patient only had one setting.It was noted the patient did not know how to adjust it and was told by her physician to give it 1-2 days and it would re-stimulate.After 1-2 days, the patient was getting back to normal but wasn't at normal yet.The patient would have spasms when going out in the cold as well.The patient tried to check her device with her programmer but was seeing mdt 2.1 and another screen that would not tell her if she was on and okay.An information screen was seen, which indicated the patient's (b)(4) batteries were getting low in the patient programmer.She hit the navigator key to clear the low (b)(4) battery message and the splash screen went back to mdt 2.1.The patient was to get new (b)(4) batteries and see if the issue would resolve.No interventions or outcome was provided regarding this event, so additional information was requested.If additional information is received a supplemental report will be sent.
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Concomitant medical products: product id: 37642, serial# (b)(4), product type: programmer, patient.Product id: 7482a51, serial# (b)(4), implanted: 2007-(b)(6), product type: extension.Product id: 3387s-40, lot# v041389, implanted: 2007-(b)(6), product type: lead.(b)(4).
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