A review of complaint history, device history record, and instructions for use (ifu) was conducted during the investigation.Manufacturing records for this device were reviewed, and no evidence of nonconformity was found that could create an occlusion within the device.There is no evidence to suggest the product was not manufactured to specification.Because the device was not returned for evaluation, no images were provided, and no information about the location of the occlusion was provided, the root cause of this complaint cannot be determined.The customer is encouraged to review the ifu to ensure the catheter is cut squarely, the proper type of needle is used, and proper flushing protocol is followed.The appropriate internal personnel has been notified and will continue to monitor similar complaints.
|