The customer reported non-reproducible vitamin b12 (access vitamin b12) results on the access 2 immunoassay system (serial number (b)(4)) for one patient.The initial access vitamin b12 result was questioned, as the result was below the customer's normal reference range.The sample was repeated two additional times on the same access 2 immunoassay system and recovered with erratic results.One result recovered within the customer's normal reference range the second result recovered below the customer's normal reference range.The initial result was not released from the laboratory.There was no report of patient injury or change in patient treatment associated with this event.As part of trouble shooting, the customer reanalyzed the same patient's serum sample and a plasma sample that was drawn from the patient at the same time.All results recovered below the customer's normal reference range.All system parameters (including quality control (qc), calibration and system check) were within assay/instrument specifications.Beckman coulter (bec) customer technical specialist (cts) advised the customer to perform a precision test.The customer completed two fifteen (15) replicate precision runs, one using qc level one and another using qc level three.Both precision tests met assay specifications.The patient's sample was collected in a serum separator tube.Centrifugation speed, time and temperature were not supplied.No issues with sample integrity were reported by the customer.
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