The autopulse platform in complaint was returned to zoll on 02/19/2015 for investigation.Investigation results as follows: visual inspection was performed and 2 missing screws from the front enclosure were observed.The battery lock pin was also found to be have been broken.Both front and bottom enclosures were also damaged.From the condition of the returned unit, the damages appear to have been due to wear and tear.When the platform was powered up for functional testing, the reported user advisory (ua) 7 code (discrepancy between load 1 and load 2 too large) was observed.However, the reported ua 11 code (max patient temperature exceeded) was not duplicated during functional testing.Further inspection of the platform identified the cause of the ua 7 to be a single point load cell connected to the j2 connector, which was not functioning properly.No mechanical issues were identified that may have caused or contributed to the reported ua 11 code.The platform's archive was reviewed and there were no user advisory codes observed on the reported event date.Multiple ua 7 codes were observed on (b)(6) 2015.Previous inspection identified that the cause of the ua 7 code was a single point load cell, which was not functioning properly.The archive did not show any ua 11 codes occurring with this platform.Based on the investigation, the parts identified for replacement were the single point load cell, front enclosure, bottom enclosure and broken battery lock pin.In summary, the reported issue of the platform missing load plate screws was confirmed during visual inspection and attributed to wear and tear.The reported complaint of the platform displaying a ua 7 code was confirmed during functional testing as well as platform archive review.Based on inspection of the device, the cause was identified as a single point load cell that was not functioning properly.The reported ua 11 could not be duplicated during functional evaluation nor was the code seen in the platform's archive.Following service, the device passed all testing criteria.
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