The device history record file was reviewed indicating that product was released meeting all quality standard requirements.There were no non-conforming issues reported during the manufacture of this product for a similar condition as reported in this complaint.A sample was received for evaluation.After a visual and functional inspection was performed, the issue reported was confirmed.The connector was leaking.The most possible root causes can be due to a variation in the temperature the mold, variation of the cooling in the mold or wear in the gate mold.The process is running according to product specifications meeting quality acceptance criteria.The production personnel were notified about the reported issue.A quality alert was issued to make the production personnel aware of the reported issue.As a corrective action, the mold will be repaired and the insert gates will be modified to eliminate the high injection point generated during the current molding process.Once the insert gates are modified, the high injection point will be eliminated.If additional information is received warranting further analysis, the investigation will be resumed.This complaint will be used for tracking and trending purposes.
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