Maquet determined that the cause of the failure is related to a lack of grease at the junction between the fork and the spring arm, leading to a grinding during manipulation of the lighthead.In the power lead operating manual, maquet suggests to customers that the light be removed and the sleeve be lubricated every year by a certified technician.Maquet is not responsible for maintenance of this device.The customer contacted maquet service to determine the correct p/n for the repair.The customer is intending to order the part and do the repair.
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