The customer's complaint that the tip detached was able to be verified; however, physical evidence suggests that it was user induced.Visual inspection under magnification shows extensive damage to the tip of the wand.The electrode screen has been completely detached and the electrode legs show jagged edges consistent with fracture due to mechanical force.It is also evident that the device came into abrupt contact with a hard (metallic) object or came into contact with the boundaries of a cannula which caused the screen to be detached, electrodes to exhibit jagged edges and adhesive to detach on the spacer; hence, the root cause is the customer did not use proper technique as outlined in the ifu.The ifu states: the wand is designed for ablation and/or coagulation only, and not for mechanical displacement of tissue through applied force.Do not use the wand as a lever to enlarge a surgical site or gain access to tissue as this may result in a bent or detached electrode, damage to device and/or a cracked spacer leading to patient injury.Do not contact metal objects while activating the wand as damage to the tip and/or shaft insulation may occur resulting in device malfunction or patient injury.There are no findings that would indicate the wand did not meet specifications when delivered to the customer.
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