Broken customer stated "broke during a procedure, the jaw tip that fracture was recovered during the case." sample is available with sales rep.Will issue a ups call tag.Credit/replacement wasn't specified.Additional information 3/17/2015: the procedure being performed was a micro lumbar distectomy, the patient required no medical intervention.Another instrument was used to complete the case.
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(b)(4).It was reported by the customer that the instrument "broke during a procedure, the jaw tip that fracture was recovered during the case.The type of procedure being performed at the time was a micro lumbar discectomy.The patient did not require any medical intervention¿.The instrument was returned and an evaluation was performed.The instrument was manufactured in december of 2012.Upon evaluation, it was observed that the movable upper jaw is broken.There were no abnormalities or scratches on the surface of the instrument.The hardness of the instrument was measured and found to be at 43 hrc, which is within specification.The dimensions are also within tolerance.It appeared that the instrument was used for cutting hard material such as a bone.The root cause was determined to be misuse by the user.There were no issues identified with the material or manufacturing process that would have contributed to the reported issue.A review of the complaint system was performed for this instrument over the last two years.There have been no other reported complaints for this same issue with this instrument.The reported issue will continue to be trended and evaluated.
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