Customer is complaining that they are following the manufacturer's recommendations on adjusting the tension of the e-thotic; however, based upon their last two patients they are finding the device is difficult to adjust and are having to remove the brace earlier than required.As such, the key surgeon for this device has stated, "i am holding off on further use for now".Additionally, the customer is returning all unused e-thotics, pin guides, pin guide holder and fixture (101,103, 201,202, & 203).The surgeon is stating, "my last two patients ended up in the er with swelling that required removing the e-thotic early.".
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