(b)(4).Product was returned in an opened and used condition.A review of the complaint history, quality control (qc) and a visual inspection on the returned product was conducted.The visual inspection noted that the catheter had separated and two pieces of the catheter shaft were returned (~1.2 cm and ~1 cm).The separated pieces appeared to have jagged, uneven edges as if the catheter had seen forces beyond its design.Quality check specification states to check to make sure the tip is round and smooth.The patient event information states: "the device broke when put into the bladder, so there's no calcified or tortuous.And because it was broken in the bladder, there's nothing remain in patient's body, they removed it with cystoscope." the appropriate internal personnel have been notified and we will continue to monitor for similar complaints.Per the quality engineering risk assessment (qera), no further risk reduction is required.
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