(b)(4).Device history record (dhr) investigation did not show issues related to this complaint.No corrective actions can be established since it is necessary to receive the physical sample to perform a proper investigation and confirm the defect.At this time, due to the lack of defective product, it is not possible to confirm the complaint and to determine the root cause.The manufacturer will continue to monitor and trend relating complaints.
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(b)(4).One (1) applier of catalog number 543965 auto endo5 ml was received used, opened without original package, lot # 73l1400313 was confirmed with sample received.During visual inspection it was observed that the jaw components are damaged, one stuck clip in jaws, trigger is pre-activated, and knob component is lightly misaligned.Functional inspection: stuck clip in jaws was removed; clip hard to remove, despite the sample condition; jaw damaged & knob component misaligned.Although; from the sample received it was observed that the defect reported by the customer "fired only once" during visual & functional inspections, the root cause for this issue is considered unknown, since the knob & jaws components are damaged.A corrective action cannot be established due to the fact of the sample condition.In addition, all products are 100% tested by manufacturer and this defect would have been detected during the functional testing.
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