Leica biosystems rec'd a complaint regarding suboptimal processing of tissue samples from two processing runs, which completed on (b)(6).The complaint requested the assistance of leica prod applications specialist.On (b)(4) 2015, leica biosystems rec'd info that a pathologist had reviewed the stained slides prepared from the affected tissue samples, and found that there were "some cases of undiagnosable tissue with re-biopsy possibly required." add'l info as to the number of pts for whom re-biopsy was recommended/required; and an identifier, the ager or date of birth and gender for each pt has been sought.On (b)(6) 2015, leica biosystems rec'd info from the complaint that re-biopsy of two pts had been performed.The age and gender for each of the two pts was provided.However, a pt identifier was no provided for either pt.Ref mfr report # 8020030-2015-00018 for details of the other pt involved.
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Investigation of this complaint found that the suboptimal tissue processing reported by the complainant was derived from the "dhm 6hr protocol" started in retort b at 21:46pm, on (b)(6)2015 and the "dhm 6hr protocol" started in retort a at 00:41am on (b)(6) 2015.The root cause of the sub-optimal tissue processing reported was a use error, which occurred prior to commencement of the "dhm 6hr protocol" started in retort b at 21:46pm on (b)(6) 2015.Specifically, the user incorrectly selected the option rather than the option when the dialog box was displayed on the instrument monitor.The option should only be selected when the entire contents of the reagent bottle have been replaced with fresh reagent.However, in this instance the user selected the option despite no change having been made to the reagent in bottle 5 (ethanol).This user action is not in accordance with the mfr instructions detailed in section 5.4.4 of the peloris/peloris 11 user manual.The
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