Indication for use: removal of unwanted body and/or facial hair in adults with fitzpatrick skin types 1-4.User experienced what is likely permanent damage/scarring to her skin.User claims first and second degree burns have been diagnosed, although after several attempts, no medical records have been provided to confirm.Upon review of pictures provided by the user, it was clear that the user should not have passed the skin tone sensor which is a failsafe in the design that would turn the device off if skin tone was too dark.Additionally, skin tone charts are provided throughout the labeling and packaging of the device that would indicate that this person was too dark to use device.Although there was no opportunity to investigate the device in question within the 30 day reporting window, batch history records for the build demonstrate conformance with all safety and performance specifications, which would suggest the device and labeling would unlikely be the failure, rather use error.
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