A device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.There were no samples received for evaluation.Because a sample was not available for evaluation, a root cause analysis could not be conducted to determine the root cause of this reported issue.If samples are received at a later date, this complaint will be re-opened and the investigation continued.Testing was performed on representative samples for tensile and burst strengths were found to be within specification.The most probable root cause could be due to the repositioning technique used with the underpad.The manufacturing plant will continue to examine back sheet material and test past and current products.This complaint will be used for tracking and trending purposes.
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