Investigation findings: the qfi report was reviewed to obtain the sales and similar complaint information.Deroyal has sold (b)(4) cases of the finished good from 2013 to 2015.There have been no previous reports of this nature prior to the customer filing two complaints.Raw material (b)(4) lot number 1195857 was utilized within the finished good and lot number reported.The device in use during the reported incident was not returned.However, representative samples were received from the reporting customer and consisted of four each of the device sealed within the package.Lot number 36427356 was returned and not the lot number reported.Lot mapping was performed and it was identified that one of the raw material lot numbers utilized was the same as the reported lot number: 36427356, (b)(4), 1195857; 36427356, (b)(4), 1135466.The samples were functionally tested by removing staples from a box of foam.All of the skin staple removers performed as intended with no identifiable issues.A scar was issued to (b)(4)., the raw material supplier, with a due date of 04/20/2015.As of the date of this report, the scar has not been returned.The investigation is incomplete at this time.This report will be updated when new information becomes available.
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