(b)(4).It is unk if the device is available for eval.A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not received at our facility.Thas an add'l test, (b)(4) samples of current production p/n 780-36 (circuit, htd dual limb w/water traps w/o) were reviewed and inspected for holes and tested according to tp-0145, and no issues were found than can lead to the condition reported by the customer.A dhr review could not be conducted since the lot number was not provided.No corrective actions can be established at this moment since the device sample or picture is not available for eval.Customer complaint cannot be confirmed based only on the info provided, to perform an investigation and determine the source of defect reported it is necessary to evaluate the sample involved in this complaint.If device sample becomes available at a later date, this complaint will be re-opened.
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