Investigation conclusion: the customer reported discrepant low inratio inr results during testing.It is indicated that the product is not returning for evaluation.Since the product associated with the complaint was not returned, a review of in-house testing data was performed.Retain strip testing results met both accuracy and repeatability criteria.The product performed as expected and no product deficiencies were observed.A review of the manufacturing records for the lot did not uncover any relevant non-conformances.Lot meets release specification.Technique issue was identified in the complaint.This could not be ruled out as a possible cause of the unexpected results.In addition, the meter was on customer's lap during test.This can disrupt sample flow/migration and contribute to unexpected inr results.This may have contributed to the unexpected results observed by the customer.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.
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