Investigation findings: the customer was contacted on 10/30/2012.A lot number is not available and neither is the actual sample for the report.Due to the lack of info, a thorough investigation cannot be performed.Correction: credit was issued.Root cause analysis: undetermined, no sample or lot number provided.Corrective action and/or systemic correction action taken: none taken.Preventive action: none taken.This report is being filed due to a retrospective review of complaints.This complaint has been re-opened for further investigation.A supplemental report will be filed if further investigation provides info which changes the content of this report.
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