This report is being filed due to a retrospective review of complaints.This complaint has been re-opened for further investigation.A supplemental report will be filed if further investigation provides info which changes the content of this report.Original report indicated pictures of the kinked tubing were received and evaluated.It was determined the cause of the kinking was due to the packaging method used.Corrective action and/or systemic correction action taken: a new packaging method was developed to help in the prevention of kinking of the tubing.The new method packaging will consist in coiling and pieces in a more circular way rather than a previous oval used to be packed these tubing; in addition,k a new paper band will hold the tubing in a different manner as well.Preventive action: the process in which the device is being coiled has been updated and a change has been made to the bom for an alternate band.No further info available at this time.The investigation is complete.
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