Further evaluation of the customer issue included a review of the complaint text, review of the analyzer by abbott field service, review of service history, a search for similar complaints, and a review of labeling.A photo of the reagent display board was provided and reviewed.The abbott field service engineer (fse) identified a burnt component on the reagent display board and replaced the board.Review of the service history, for instrument serial number (b)(4), did not identify any other issues that may have contributed to the current complaint issue.A tracking and trending review was completed; no adverse trend for smoking for the reagent display board was identified.Labeling was reviewed and it was determined that adequate instructions, as to the specific requirements for safe and optimum performance of the system, are provided.Based on the available information no product deficiency of the tdxflx, list number 04a24, was identified.
|