The products were received and inspected visually.Visual observation reveals no anomalies on the devices.The tube sets were attached to an fms duo pump.The spikes were placed in a container of water, the fill chamber was primed and the device functioned as intended.The tube sets were then pinched to simulate the pump reaching the required pressure and the pump head roller assembly slowed down as intended.When released the pump head started to spin faster.One liter of water was pumped through the tube sets and they functioned as intended.The functional and visual tests for both tube sets revealed no anomalies.This complaint cannot be confirmed.A batch record review has been conducted for this lot of devices that were manufactured and the results indicate that this batch of product was processed without incident and therefore there is no internally assignable cause for the reported problem.Further, a review into the depuy (b)(4) complaints system revealed two dis-similar complaints for the batch number of this device.Based on the overall complaint rate and customer impact, at this point in time, no further action is warranted.However, depuy (b)(4) will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
|