Discordant, false positive h.Pylori igg results were obtained on two patient samples on an immulite 2000 instrument.The discordant results were reported to the physician(s).The samples were repeated on an alternate immulite 2000 instrument, resulting negative.The corrected results were not reported to the physician(s).There are no known reports of patient intervention or adverse health consequences due to the discordant, false positive h.Pylori results.
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The customer contacted a siemens customer care center (ccc) specialist.The customer stated that they received probe wash errors while running the patient samples.A siemens headquarters support center (hsc) specialist reviewed the instrument data and stated that the discordant results were consistent with the instrument running out of water.A siemens customer service engineer (cse) was dispatched to the customer site.The cse evaluated the instrument and tested the washing, the pipetting and the reading mechanisms.The cse could not find any instrument malfunction.The cse ran quality controls, which were within the acceptable ranges.The cause of the discordant, false positive h.Pylori igg results on two patient samples is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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