(b)(4) initial submission- multiple attempts have been made by customer advocacy and sales rep to obtain additional information.Customer has not responded to any attempts to date.The complaint description states that a sample and photos are available for evaluation.A (b)(6) shipping label has been provided to the customer for sample return.However, per the (b)(6) tracking number the sample has not been sent to date.The complaint states that the sample is with the customer's risk management personnel.If a sample becomes available a full evaluation will take place.If any additional information becomes available a follow up mdr will be submitted with all information.
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