First, it is confirmed from the device history record that the subject product had been manufactured with no significant issue and passed all the inspections.As results from investigating the returned device, the outer sheath has been cut off, and stent was partially deployed.Attempting deploy without pressure, it worked well.There were kinked marks at inner sheath.The operated region, esophageal structure, is a part of having an active peristalsis.The pressure occurred from various condition of a patient's lesion can cause a resistance during the deployment.Outer sheath can be stretched and disconnected when the deployment is attempted in such condition.Since it is difficult to reconstruct in the lab and limited information at that time, it is hard to find out exact root cause for this complaint.Also there is no patient's info.This deployment failure seems that it happened because the deployment was attempted with consistent force when the part of stent loaded outer sheath had been snapped, thus eventually cut off.Additionally, as results from investigating the returned device that stent was deployed without any external pressure which may had affected it inside of pt during the operation, it supports the opinion that the outer sheath was damaged by being snapped and thus caused the inoperable condition.This customer complaint occurred in the us.Even though there was no damage to the pt due to this incident, it was decided by the firm that we proceed mdr reporting as an event of product malfunction.The firm will also start monitoring similar cases in case of occurrence in the future.
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