Steris monitors relevant websites and social media sources per our social media policy to identify potential complaints.Through this process, steris identified a post from a user under the name (b)(6) about an error code sensor fail 17.A steris social media monitoring representative replied to the post on (b)(6) 2015: "dear (b)(6), we came across your post about the steris 4085 general surgical table.We have a dedicated service support team who can help.Please provide us with your preferred method of contact or call (b)(4) for assistance.Thank you." the operator manual states (pp.A-8), "lcd screen wrench number 17: alarm-height sensor failure.Combination movements (level, flex and reflex) are not allowed." as the complainant has not responded to our follow up post, steris is unable to determine if the reported hand control sensor fail occurred during a patient procedure.It is also unknown if an injury, and/or procedural delay or cancellation occurred.A follow-up report will be submitted if additional information becomes available.
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