The autopulse platform (s/n (b)(4)) was returned to the manufacturer for evaluation.External inspection of the returned platform was performed no damages were observed.The platform was functionally tested and the reported complaint was unable to be confirmed as the platform displaying a user advisory (ua) 12 (lifeband not present) was not observed.As a precaution the two screws of the lifeband clip reset switch, that hold the lever parallel with the switch case were inspected and verified to be within specification.Using a standard belt clip tool, it was verified that the switch was able to close and the platform does not exhibit a user advisory (ua) 12 fault.Unrelated to the reported complaint it was observed that the encoder shaft was sticky and the clutch plate had sharp edges, which prevented the encoder shaft from being able to spin freely.After, the clutch plate was deburred, the platform ran for 30 minutes, with no user advisories or warnings exhibited.A review of the archive was performed, and no faults or errors occurred on the reported event date of (b)(6) 2015, however ua12 (lifeband not present) was recorded on (b)(6) 2015.Based on the investigation, no parts were replaced to remedy the customer's reported complaint of the platform exhibiting ua12, however the lifeband clip reset switch was inspected and was found to be within specification.In summary, the customer's reported complaint was confirmed.The root cause of the platform displaying a ua 12 could not be determined, however a user advisory 12 is an indication that the autopulse has detected that the lifeband is not properly installed.Unrelated to the reported complaint it was found that the encoder shaft was sticky.The encoder shaft was de-burred, which allowed it to rotate freely without resistance, sticking or binding.The platform passed all final functional testing criteria.
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