It was reported that the end user pushed up to stand from a seated position and the brakes on the casters did not hold.She fell, fracturing her coccyx.It is unk if the casters were securely engaged in the locked position at the time of the incident.The fracture healed by itself.A sample has not been returned for evaluation.The manual states that routine maintenance and inspection of the casters should be performed.The contact at the facility was not aware that this had been done since they began using it in 2011.We have not confirmed the presence of a manufacturing defect or failure.A root cause has not been determined, however the lack of maintenance and inspection of the casters cannot be ruled out as a cause or contributing factor.
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