(b)(4).One (1) stapler from catalog number 528235 visistat 35w (b)(4) was received used, opened without original package, lot # was not confirmed, and stapler was received with remaining staples.During visual inspection it was observed that the components looked well assembled, stapler was received with trigger component pre-activated.Functional inspection: stapler was activated for full activation cycle and stuck staple in the tip was released, however, staples were not forming properly.Then stapler was activated according to the ifu product "the trigger must be squeezed all the way in" and a staple was loaded, closed & released properly without problems.Although, from the sample received the defect was observed "stuck in stapler" during visual inspection & during first activation , the root cause for this issue is considered unknown.A functional inspection was performed & no quality issues were found during the activation, the device worked properly.Results - no result code available that could accurately describe that the complaint was confirmed, but the root cause is unknown.
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