(b)(4).One (1) stapler of catalog number 528235 visistat 35w (b)(4) was received used, opened without original packaging; lot # was not confirmed with sample, stapler was received with remaining staples.Functional inspection: stapler was fired for full activation cycle according to indicating the ifu product "the trigger must be squeezed all the way in" and no staple was released.Staples were newly loaded, which formed & released properly.Root cause for this issue; stuck in stapler is due to one staple formed inside the components.From the sample received the defect was observed "stuck in stapler" during functional inspection; the root cause is unknown due to the stapler received was pre-activated.The stapler was activated in different forms and no quality issues were found.However production personnel will notified about the issue.In addition, all products are 100% tested by manufacturing and this defect would have been detected during the functional testing.Conclusion - no conclusion code available that could accurately describe that the complaint was confirmed, but the root cause is unknown.
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