Integra completed its internal investigation on 06/17/2015.Results: device history record reviewed for 88-0023 manufactured on 09-21-2001 showed no abnormalities related to reported incident found.This device passed all required inspection points with no associated mrr's, variances or rework.No product other previous service history on file a two year look back for this reported failure and/or related to "chatters and stalls" for this product id shows that no additional complaints were received.No new design or manufacturing trends have been identified.Guard, width clip set, power supply not received with head assembly.Hand piece passed function test, head assembly was in tolerance on the cap side but out of tolerance (low) on the bushing side with nicks/damage on the gauge bar.Motor casting had many issues from oil depleted bearings, loose screws, the drive shaft assembly appears to have been tampered with drive gear failed when spur gear broke, motor has portions of the external covering that looks melted, adaptor plate is broken and end cap only has a small amount of epoxy like material.No repair history, excessive time since last repair.Conclusion: the end users reason for return was verified.The most likely cause could be due to the loose screws discovered around the motor assembly.Lastly, non oem parts were identified in the returned device.This device exceeds its preventative maintenance schedule as it was manufactured in 2001 with no prior service history.
|