Country of complaint: (b)(4).Six packs of this product were used in a surgery (urology).When the customer counted the used needles after the surgery, he found that there were 49 needles.Theoretically, 48 needles are correct quantity, because 8 needles x 6 packs.X-ray exam was performed to the patient and nothing found.
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Manufacturing site evaluation: samples received: 19 unopened units of the batch 114222 and 24 unopened units of the batch 114372.There are two possible batches affected: 114222 and/or 114372.There are no previous complaints of either code-batch.There are no units in stock of these batches.All the closed samples received were reviewed and all of them have 8 sutures, which is according to the specifications of the product.We have not received any complaint of this article concerning incorrect quantity inside the package.Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfill oem requirements.Corrective/preventive actions: not applicable.
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